FAQ

Where about's are you?

I am based in West Hanningfield , Chelmsford, CM2 8UL. Within easy access from the A127, A12 and surrounding towns and villages. We also have a drop/collect point in Wickford.  

Will you string my racket if I supply the string?

Yes, of course. There is a standard charge of £12 for this service.

Is my re-string guaranteed?

I try to be as fair as possible. For a whole variety of reasons strings can break, even new strings after limited use. Obviously the amount of use will be a major factor, likewise taking my advice at the point of restringing about the need to replace grommets and bumper strips will need to be considered when returning the racket, and finally, giving the strings abuse beyond their intended parameters.
So in response to the original question, the answer has to be I take each problem and treat it on its own merits.
However, I always try to reach an amicable conclusion, its in everybody’s interests.   

How long will the re-string take?

Under normal circumstances I would expect to complete the restring within 48 hours of receiving it. If it is likely to take longer I would notify you as soon as possible. (Grommet strips and unstocked string requests will need an extra 24h for ordering)
A 24h Express service is available at an extra charge, only on strings in stock. This service will be an extra £5. 

Re-stringing may break my racket, Is this correct?

A racket is at its optimum structural integrity when it is first strung. Wear and tear in the cut and thrust of competitive sports means that invisible structural anomalies may develop in the racket. Therefore you should be aware that there is a VERY SLIGHT risk of the frame breaking during the restringing process, especially at high tensions.
I will always give a visual inspection before commencing a restring and let you know if I see any obvious problems.
You should note that I do not offer any guarantees against breakage and will not be held responsible. Owners send their racket at their own risk.

Where about's are you?

I am based in West Hanningfield , Chelmsford, CM2 8UL. Within easy access from the A127, A12 and surrounding towns and villages. We also have a drop/collect point in Wickford.  

Will you string my racket if I supply the string?

Yes, of course. There is a standard charge of £12 for this service.

Is my re-string guaranteed?

I try to be as fair as possible. For a whole variety of reasons strings can break, even new strings after limited use. Obviously the amount of use will be a major factor, likewise taking my advice at the point of restringing about the need to replace grommets and bumper strips will need to be considered when returning the racket, and finally, giving the strings abuse beyond their intended parameters.
So in response to the original question, the answer has to be I take each problem and treat it on its own merits.
However, I always try to reach an amicable conclusion, its in everybody’s interests.   

How long will the re-string take?

Under normal circumstances I would expect to complete the restring within 48 hours of receiving it. If it is likely to take longer I would notify you as soon as possible. (Grommet strips and unstocked string requests will need an extra 24h for ordering)
A 24h Express service is available at an extra charge, only on strings in stock. This service will be an extra £5. 

Re-stringing may break my racket, Is this correct?

A racket is at its optimum structural integrity when it is first strung. Wear and tear in the cut and thrust of competitive sports means that invisible structural anomalies may develop in the racket. Therefore you should be aware that there is a VERY SLIGHT risk of the frame breaking during the restringing process, especially at high tensions.
I will always give a visual inspection before commencing a restring and let you know if I see any obvious problems.
You should note that I do not offer any guarantees against breakage and will not be held responsible. Owners send their racket at their own risk.

T&C's

General

Welcome to Essex Strings terms and conditions of use. These terms and conditions apply to the use of this website, www.essexstrings.co.uk. By accessing this website and/or placing an order direct with me, you agree to be bound by these terms and conditions. Using this website and/or placing an order direct with me indicates that you accept these terms. If you do not accept these terms, do not use this website and/or place a direct order with me. 

Strings and Re-stringing

Essex Strings will not be held responsible for any damage that may occur to the racket in the re-stringing process. Clients leave their rackets at their own risk. Essex Strings will only perform a full restring. I do not repair single broken strings. Essex Strings will not be responsible for any damage incurred in the re-stringing process if a racket is re-strung outside the tension range recommended by the manufacturer of that particular racket at the owner’s request. This will be advised to the owner prior to the re-string taking place. Prior to any racket being re-strung, it will be visually checked for breakage/cracks. If a racket is cracked then it can still be re-strung, if the owner desires, but Essex Strings will not be responsible for any further damage incurred. In all cases full payment must be made.

Disclaimer

While I endeavor to ensure that the information on this website is correct, I do not warrant the accuracy and completeness of the material on this website. I may make changes to the material on this website, or to the products and prices described in it at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, I provide you with this website on the basis that I exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

Postal Re-stringing

Essex Strings does not offer a postal service and will take no responsibility for any item posted to us.

Local Re-stringing

Essex Strings will not be held responsible for the damage of any items whilst in the time period over which racket/rackets are being re-strung. Payment will be expected in full prior to the release of racket/rackets and other such items supplied by Essex Strings. The racket will not be released until payment has been made.  

General

Welcome to Essex Strings terms and conditions of use. These terms and conditions apply to the use of this website, www.essexstrings.co.uk. By accessing this website and/or placing an order direct with me, you agree to be bound by these terms and conditions. Using this website and/or placing an order direct with me indicates that you accept these terms. If you do not accept these terms, do not use this website and/or place a direct order with me. 

Strings and Re-stringing

Essex Strings will not be held responsible for any damage that may occur to the racket in the re-stringing process. Clients leave their rackets at their own risk. Essex Strings will only perform a full restring. I do not repair single broken strings. Essex Strings will not be responsible for any damage incurred in the re-stringing process if a racket is re-strung outside the tension range recommended by the manufacturer of that particular racket at the owner’s request. This will be advised to the owner prior to the re-string taking place. Prior to any racket being re-strung, it will be visually checked for breakage/cracks. If a racket is cracked then it can still be re-strung, if the owner desires, but Essex Strings will not be responsible for any further damage incurred. In all cases full payment must be made.

Disclaimer

While I endeavor to ensure that the information on this website is correct, I do not warrant the accuracy and completeness of the material on this website. I may make changes to the material on this website, or to the products and prices described in it at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. The material on this website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, I provide you with this website on the basis that I exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

Postal Re-stringing

Essex Strings does not offer a postal service and will take no responsibility for any item posted to us.

Local Re-stringing

Essex Strings will not be held responsible for the damage of any items whilst in the time period over which racket/rackets are being re-strung. Payment will be expected in full prior to the release of racket/rackets and other such items supplied by Essex Strings. The racket will not be released until payment has been made.  

Privacy Policy

Essex Strings (“us”, “we”, or “our”) operates the www.essexstrings.co.uk website (hereinafter referred to as the “Service”) This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information collection and use

We collect several different types of information for various purposes toprovide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is notlimited to:

* Email address
* First name and last name
* Cookies and Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Essex Strings uses the collected data for various purposes:

* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when
you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our
Service
* To monitor the usage of our Service
* To detect, prevent and address technical issues

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Tracking And Cookies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons,
tags and scripts to collect and track information and to improve and analyseour Service. You c an instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Disclosure of Data

Essex Strings will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements
Essex Strings may disclose your Personal Data in the good faith belief that such action is necessary to:

* To comply with a legal obligation
* To protect and defend the rights or property of Essex Strings
* To prevent or investigate possible wrongdoing in connection with the Service
* To protect the personal safety of users of the Service or the public
* To protect against legal liability

Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.

Children's privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that
your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our
servers.

Information collection and use

We collect several different types of information for various purposes toprovide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is notlimited to:

* Email address
* First name and last name
* Cookies and Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Essex Strings uses the collected data for various purposes:

* To provide and maintain our Service
* To notify you about changes to our Service
* To allow you to participate in interactive features of our Service when
you choose to do so
* To provide customer support
* To gather analysis or valuable information so that we can improve our
Service
* To monitor the usage of our Service
* To detect, prevent and address technical issues

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Tracking And Cookies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons,
tags and scripts to collect and track information and to improve and analyseour Service. You c an instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Disclosure of Data

Essex Strings will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements
Essex Strings may disclose your Personal Data in the good faith belief that such action is necessary to:

* To comply with a legal obligation
* To protect and defend the rights or property of Essex Strings
* To prevent or investigate possible wrongdoing in connection with the Service
* To protect the personal safety of users of the Service or the public
* To protect against legal liability

Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal
Data, we cannot guarantee its absolute security.

Children's privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that
your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our
servers.

If you have any questions about this Privacy Policy, please contact us 

Tennis          Badminton          Squash          Racketball          Racket Maintenance

Fieldgate, Church Road, West Hanningfield CM2 8UL

07891 816644

lynsey@essexstrings.co.uk

Check us out on our social media  pages for updates, photos, fun and facts.

Copyright © Essexstring 2019. All Rights Reserved.

Tennis          Badminton          Squash          Racketball          Racket Maintenance

Fieldgate, Church Road, West Hanningfield CM2 8UL

07891 816644

lynsey@essexstrings.co.uk

Check us out on our social media  pages for updates, photos, fun and facts.

Copyright © Essexstring 2019. All Rights Reserved.